Order to Table
Reward customers, driving repeat business and increasing customer retention
Bespoke tech info
- Reduce human error
- Real time data
- Efficient use of resources
- Direct kitchen communication
Frequently asked questions
Where do I set the loyalty points parameters?
There is a loyalty config section in the 5loyalty admin panel that has all the configurations related to points.
Do all products have to accrue points?
No, there is a section in the loyalty config section that allows you to exclude specific products from accruing points.
Can I change the value of a point?
Unfortunately no, we have set the value of a point to £0.01, this makes it simple for your customers and increases the chances of them using the product. What our customers get to decide is what percentage cashback a customers get when they make a purchase,
How are points applied to the transaction?
Because we have a such a close integration with Lightspeed K-Series points can be applied to an order either as a discount or as a payment method. This is something that is configured by us during the setup.
What is the point of....points?
Customer make decisions on where to spend their money on very fine margins, particularly in areas of high competition. If a customer knows they are ‘getting something back’ for their purchase then it will highly increase the chances of a customer choosing your establishment over another.
Would a loyalty points scheme I not just accrue a big liability on my balance sheet?
Not necessarily, a standard 5loyalty function is that any account which remains inactive (no online order or in-store scan) for 12 months will automatically be deleted.
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