Installation & Support Services Price List

Enhance your business at every step - for you, your team, and your customers.

Installation package

Choose from our remote or on-location installation options depending on your level of expertise.
More than three fixed iPads? Please contact us for a bespoke quotation and to book a site survey.
  • Bronze package

Quick set up with training (remote)

For straightforward businesses looking to get set up quickly with simple menus and 30 minutes of 1-to-1 online training

£75

per location (up to three iPads)

Package includes:

  • Back-office set up (Account creation and customisation) - up to 2 hours
  • 30 minute 1-to-1 session with product specialist
  • Unlimited access to training webinars and online training materials
  • Silver package

Menu set up included (remote)

This package adds advice and set-up for your in-store and online menus. Suitable for medium complexity businesses.

£595

per location (up to three iPads)

Package includes:

  • Everything in Bronze package
  • Menu set up
  • Accounting / reporting groups setup
  • Menu sequence set up (combos)
  • iPad screen layout customisation
  • Gold package

Full custom set up (remote)

Our most in-depth remote installation suitable for larger, more complex multi-location organisations with staff and complex menu requirements

£795

per location (up to three iPads)

Package includes:

  • Everything in Silver package
  • Floor plans creation
  • Payment method configuration
  • POS users and groups creation
  • Hardware setup including printer connection and configuration
  • Advanced production printing setup
  • Float management setup

On-site installation

  • Platinum package

Full on-site installation

A full hands-on installation for large organizations including secure hardware install and wired/wireless networking

£1,295

per location (up to three iPads)

Package includes:

  • Everything in Gold package
  • Mounting and securing of tablet stands
  • Network configuration
  • Creating void reasons
  • Report scheduling

Support package

Choose your on-going support package for unlimited access to our team of experts

Lite

Our standard support plan for small businesses with few changes or issues

£15

per location per month
  • Helpdesk via email
  • Helpdesk operating hours:
  • Mon ‑ Tue
  • 08:30 ‑ 16:30
  • Wed ‑ Fri
  • 08:30 ‑ 20:00
  •  
  •  
  • Menu setup & management
    £50 per 50 products
  • Stock setup - purchasing:
    £50 per 50 products
  • Stock setup - produce (incl. recipes):
    £50 per 50 products
  • Menu optimisation:
    £150 per menu
  • Custom reports & scheduling:
    £50 / report
  • Additional training:
    £250 / two hour session
  • Additional POS setup:
    £95 / iPad
  • Network monitoring:
    £15 / location / month
  • On-site engineer support:
    £75 / hr (min. 2hr)

Standard

Adds chat support via WhatsApp plus level two priority response times

£65

per location per month
  • Helpdesk via email
  • Helpdesk via WhatsApp chat
  • Helpdesk operating hours:
  • Mon ‑ Tue
  • 08:30 ‑ 16:30
  • Wed ‑ Fri
  • 08:30 ‑ 20:00
  •  
  •  
  • Menu setup & management:
    £50 per 100 products
  • Stock setup - purchasing:
    £50 per 100 products
  • Stock setup - produce (incl. recipes):
    £50 per 100 products
  • Menu optimisation:
    £150 per menu
  • Custom reports & scheduling:
    £25 / report
  • Additional training:
    £125 / two hour session
  • Additional POS setup:
    £95 / iPad
  • Network monitoring:
    £15 / location / month
  • On-site engineer support:
    £55 / hr (min. 2hr)

Pro

Adds phone support with level three priority response times and enhanced services

£115

per location per month
  • Helpdesk via email
  • Helpdesk via WhatsApp chat
  • Helpdesk via telephone
  • Helpdesk operating hours:
  • Mon ‑ Tue
  • 08:30 ‑ 16:30
  • Wed ‑ Fri
  • 08:30 ‑ 20:00
  • Sat
  • 10:00 ‑ 20:00
  • Menu setup & management:
    Included (unlimited)
  • Stock setup - purchasing:
    Included (unlimited)
  • Stock setup - produce (incl. recipes):
    Included (unlimited)
  • Menu optimisation:
    £150 per menu
  • Custom reports & scheduling:
    £25 / report
  • Additional training:
    £125 / two hour session
  • Additional POS setup:
    £95 / iPad
  • Network monitoring:
    £15 / location / month
  • On-site engineer support:
    £35 / hr (min. 2hr)
  • System health check:
    Included (after one month)

Recommended

All prices exclude VAT at the applicable rates

Add-ons

Tailor your support package further with additional optional features

Loyalty & Ordering setup

  • Online ordering menu setup
  • £295
  • Menu optimisation
  • £95
  • QR code stickers
  • £2 / sticker

Delivery channels setup

  • Account & menu setup
  • £195 per menu
  • Platform integrations
  • £95 per platform
  •  

Staff management setup

  • Workforce account creation
  • £195
  • Staff onboarding setup
  • £195
  • Enroll new staff joiners
  • £95 / 10 staff
  • Annual leave setup
  • £195

Networking setup

  • Wifi installation (up to 3 access points)
  • £595
  • Install additional access points
  • £55 / access point
  • Multiple network setup
  • £95 / VLAN
  • Guest portal setup*
  • £195

*additional software costs may apply

Kitchen display screens

  • Installation (up to 4 screens)
  • £595

Accounting software

  • Connect Xero / K-Series and map accounts
  • £195

Stock management setup

  • Purchasing product setup
  • £595
  • Recipe creation
  • £55 / recipe
  • Stock location setup
  • £15 / location / month

All prices exclude VAT at the applicable rates

Definitions

Email helpdesk

Log support tickets, receive a case number and track your issue to its resolution.

On-site engineer support

For all those issues that can’t be resolved remotely (reasonable travel time to site will be added)

Chat support

Online chat via WhatsApp for a quicker helpdesk replies

Telephone helpdesk

Speak to a dedicated support specialist who knows your setup

Support desk availability

UK time in which you can expect a support reply

Menu setup & management

Ensure your menu items and menus are configured correctly

Custom reports & scheduling

Build your reports to ensure you are getting the most ourt of your POS data

Menu optimisation

Upsells, combos and other trade secrets to help you increase your transaction value

Stock setup - produce (incl. recipes)

Ensure your stock system depletes correctly, manage GPs, reduce costs

Stock setup - purchasing

Build up your stock system, so you can monitor everything in one place

Additional training

In-depth training with a specialist (available in blocks of 2 hours)

Additional POS setup

Expand your service reach

Network monitoring

Manage your network for quick diagnostics

System health check

Video call after one month to check your setup is working for you

For more terms and conditions please see: